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Onsite IT Support Engineer (L2/L3) – Servers | Network | Cloud | Cybersecurity (Immediate Joiners)

Company: ANSI Technologies
Location: Dubai, UAE (Onsite at client locations)
Openings: 5 Positions
Experience: 3–10 Years
Availability: Immediate Joiners in UAE only
Salary Range: AED 5,000 – 10,000 / month (based on skills & interview)

Job Summary

ANSI Technologies is hiring Onsite IT Support Engineers (L2/L3) for managed services engagements across Dubai. This is a hands-on role for engineers who can manage server operations, network/Wi-Fi troubleshooting, user access/identity issues, Microsoft 365/Cloud administration, backup/DR operations, and support cybersecurity controls in an SLA-driven environment.

Core Responsibilities 1) Server & Infrastructure Management (Core)

• Monitor and support Windows Server environments (AD basics, file services, permissions, GPO basics).

• Manage server health: storage, disk, services, event logs, performance, patching coordination.

• Support virtualization basics (Hyper-V/VMware – if present) and coordinate escalations when required.

• Maintain infrastructure documentation (network diagrams, server inventory, credentials process, SOPs).

2) Network & Access Management (Core)

• Handle LAN/WAN/Wi-Fi troubleshooting: switches, APs, VLAN basics, DHCP/DNS, routing basics.

• Resolve network access issues: VPN, Wi-Fi authentication, IP conflicts, firewall rule requests (as per policy).

• Coordinate with ISPs/vendors for circuit issues, device replacements, and incident follow-ups.

3) Cloud Administration (Microsoft 365 / Entra ID) (Core)

• Administer Microsoft 365: user creation, licenses, Exchange Online mailbox support, Teams basics, SharePoint basics.

• Manage Entra ID (Azure AD) access: MFA resets, conditional access alignment, account lockouts, password policies.

• Support endpoint onboarding and policy enforcement where applicable.

4) Backup & Disaster Recovery (Core)

• Manage backup routines using Veeam / Acronis / Windows Backup / equivalent.

• Perform regular restore testing and ensure backup success monitoring and reporting.

• Coordinate DR readiness checks and incident response support for restore activities.

5) Cybersecurity Operations (Core)

• Support firewall monitoring/log checks, VPN user support, security policy alignment (as per client/ANSI standards).

• Manage endpoint protection (EDR/AV) alerts, quarantines, exclusions (approved), and reporting.

• Support email security controls (anti-phishing, spam policy alignment, MFA enforcement support).

• Assist in vulnerability remediation coordination and audit evidence collection.

6) Onsite Support & SLA Delivery

• Provide onsite L2 support: desktops/laptops, printers, meeting rooms/AV, Microsoft apps.

• Work strictly with ticketing, documentation, and SLA response/resolution commitments.

• Provide clear stakeholder updates and escalation management.

Must-Have Skills (Shortlisting Criteria)

• 3–10 years of hands-on IT operations / MSP / onsite support experience in UAE (preferred).

• Strong troubleshooting in Windows Server + user access/permissions.

• Strong network troubleshooting: switching basics, VLAN concepts, DHCP/DNS, Wi-Fi issues.

• Solid Microsoft 365 + Entra ID administration (users, licenses, MFA, access issues).

• Backup operations + restore testing experience.

• Working knowledge of firewalls + EDR/AV + basic security operations.

• Comfortable with documentation, ticketing, and SLA-driven delivery.

Preferred / Advantage

• Certifications: CCNA, Microsoft (M365/Azure Fundamentals), Security+, ITIL (any is a plus).

• Monitoring tools: PRTG / Zabbix / SolarWinds / Nagios etc.

• Exposure to SOPs, audits, and compliance documentation.

Candidate Requirements (Important)

• Must be currently in UAE

• Immediate Joiners only (or maximum 7 days)

• Good communication + client handling (onsite role)

How to Apply

Email your CV with subject: “Onsite IT Support Engineer – Immediate Joiner – Dubai”

Please include:

• Current location (UAE) + visa status

• Notice period (must be immediate)

• Current & expected salary

• Total experience + relevant certifications

Email: [email protected]

👉 Reach out to ANSI Services for recruitment & outsourcing solutions - www.ansiservices.com